Unlike some hospitals, SSM Health St. Mary's serves neonatal and pediatric patients in a unit that is entirely dedicated to children, with bright, colorful décor and specialized experts who love working with kids. One of the many support services offered at SSM Health St. Mary's is the Ronald McDonald Family Room®. Learn more about this oasis inside our hospital.
Our experienced nursing staff understands the many emotions that go along with the reality of a sick child, and they are here to help patients and families work through their stress and heal.
Masters-level social workers meet with each NICU family at no cost to provide emotional support, share community resources, coordinate family care conferences, coordinate dischange evaluation and planning, assist with insurance or other financial concerns and offer bereavement support and referral. Patient and Family Services are located inside the hospital and are available Monday through Friday, 8 am - 4:30 pm. For emergency issues, nights, weekends and holidays, on-call services are available and can be reached through the switchboard at 608-251-6100.
To contact Patient and Family Services during normal business hours,