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Concern, Compassion and Competency 

On September 21st I was attending a meeting at Bashford United Methodist Church, when I suddenly became very ill. After a two-hour siege with projectile vomiting and pain I was taken to St. Mary’s emergency room. Being from out of town I was not familiar with any medical services in Madison, therefore I was more than a little apprehensive.

Upon my arrival in the emergency room I was treated with what I believe to be the three most important qualities in medical services, concern, compassion and competency. These characteristics began with the first person I encountered at the reception desk and continued with the RN and attending physician. While my condition was not life threatening, what impressed me the most was the fact that I was not left in a secluded room and forgotten. During my course of treatment I was checked on periodically in a timely and very kind fashion. My husband accompanied me in the emergency situation and he was impressed with the time that the staff took to explain my condition and treatment with him.

I apologize for not remembering individual names of the medical staff due to my discomfort, but that only speaks of the team effort in delivering superior care to patients. I am grateful for the care I received which speaks highly of the foundational philosophy of this hospital.

Sincerely,

Reverend Dawn Helton, Pastor

Montello Trinity and Princeton Emanuel United Methodist Churches  

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St. Mary's Hospital     700 South Park Street     Madison, WI 53715-0450     (608) 251-6100
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