If you have a problem
Should you encounter a problem while you are at St. Mary's, please share it with us. If possible, we will eliminate the inconvenience or explain to you why the condition must exist.
If you have a concern, please discuss it with your nurse or contact the Patient and Family Support Nurse by calling ex. 5405 or dialing the Switchboard (dial "0) and asking to have her paged. If the Patient and Family Support Nurse is not available, call the Patient and Family Feedback Line, 608-259-5588.
If your concern is not resolved to your satisfaction, you can contact the Wisconsin Department of Health and Family Services located at 1 West Wilson Street, Room 1150, Madison, WI 53703, (phone 608-266-8481) and/or the Joint Commission on Accreditation of Healthcare Organizations, One Renaissance Boulevard, Oakbrook Terrace, IL 60181 (phone 800-994-6610).