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Financial Assistance 

SSM Health (SSM) is committed to providing financial assistance to people who are without insurance, underinsured, ineligible for a government program, or otherwise unable to pay for medically necessary care. SSM Health will provide care of emergency medical conditions to individuals regardless of their ability to pay.

Our Financial Assistance documentation is available for download in 13 languages:

How is financial assistance determined?

Financial assistance is based on need and determined by Federal Poverty Levels, which includes income and number of family members. Financial need does not consider age, gender, race, social or immigrant status, sexual orientation or religious affiliation.


To apply for financial assistance, you must complete a Financial Assistance Application. To request a free application be mailed to you, call (855) 989-6789. The following documentation should be included with your application:

  • Checking & savings account statements (last three months)
  • Verification of income (last two months)
  • Last year’s federal tax return or non-filing letter

Physicians covered by SSM Health Financial Assistance Policy

Review our list of physicians to determine if your doctor is covered under SSM Health's Financial Assistance Policy. To search by name, specialty, or hospital hold the "CTRL" and "F" keys at the same time. A search box will appear that you can use to find your physician quickly. Any questions about financial assistance for your physician and/or professional services should be directed to that provider's office.

Submit your application and documentation

Submit your application and all requested documentation by mail, email, fax or in person. We also offer a convenient online application. Be assured that SSM Health understands the sensitivity of your personal information and works
hard to protect your privacy.

SSM Health: Patient Business Services
Attn: Financial Assistance
P.O. Box 28205
St. Louis, MO 63132

(314) 989-6734

Contact Customer Service

For more information about financial assistance, contact an SSM Health customer service representative toll free at (855) 989-6789, Monday through Friday, 8 am – 5 pm CST.

A customer service representative can also provide a copy of our billing and collections policy, which describes the actions that SSM may take in the event of nonpayment and is provided for free upon request.

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